FAQs

Is a doctor’s referral required?
No referral is required; clients can simply contact Ergovie on their own if they’d like to work with us.
Yes, we provide full insurance receipts once payment has been received.
Our services are designed for older adults, individuals living with a permanent disability, people with mobility challenges, and anyone committed to aging in place safely and independently.

As occupational therapists, we are trained to assess your functional abilities, identify safety risks, and recommend practical solutions. We are also one of the listed professionals authorized to complete certain applications — such as the PAD Program, Transport adapté, and Accessible Parking Permit — which can help streamline the process and improve the accuracy of your submission

The Programme d’adaptation de domicile (PAD) is a Quebec provincial program that provides financial assistance for home modifications to improve accessibility for people living with a permanent disability. This can include changes like installing ramps, widening doorways, or adapting bathrooms. We guide you through the entire application process, from eligibility to submission.
We understand that timely support is important. In most cases, we can schedule your appointment within 1–2 weeks, ensuring you get the guidance you need without long delays.
Processing times vary depending on the program and the completeness of your application. We work to ensure your submission is thorough and accurate, which can help avoid unnecessary delays.
Yes. We guide you through every step, complete the necessary sections, and help gather supporting documents so the process is as stress‑free as possible.
Absolutely. We can assess your needs, explain the available programs, and recommend the best options for your situation.
Yes, whether you are working with us for home adaptations or for office ergonomic solutions, we can recommend specific products and connect you with suppliers in your region.

Our services for the management of myalgic encephalomyelitis (ME/CFS) and Long COVID are offered remotely to clients across Canada. These can be by video, or by phone if video sessions are not tolerable.